What should I do if a buyer requests a custom order?

If a buyer requests a custom order, follow these steps:

  • Understand Their Needs: Clarify the buyer’s requirements and expectations.
  • Create a Custom Offer: Use Fiverr’s official tools to create a custom offer, specifying the services, price, and delivery time.
  • Review and Confirm: Ensure that both you and the buyer agree to the terms before proceeding.
  • Deliver as Agreed: Complete the custom order as per the agreed-upon terms.

FAQs:

Q1: Can I change the terms of a custom order after the buyer has accepted it? A1: Changing the terms after acceptance should be avoided. It’s best to communicate with the buyer and seek their agreement for any modifications.

Q2: What if a buyer’s custom request violates Fiverr’s policies or guidelines? A2: If the request violates Fiverr’s policies, politely explain the situation to the buyer and refrain from accepting the order.

Q3: Can I offer discounts or special pricing for custom orders? A3: Yes, you can provide discounts or special pricing for custom orders to accommodate the buyer’s specific needs and build positive relationships.

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